Any business will claim that the response time is vital when it comes to sales. Statistics say that 73% of customers appreciate the brands and services that value their time and respond to their requests within a couple of minutes.
That’s why Inflact has upgraded Instagram Direct Module and added Instagram Quick Replies Function.
What’s Quick Replies?Quick Replies
is a new feature of Instagram Direct Chat that allows creating templates of responses and send them instantly by entering the shortcut.
Note: Shortcut is an anchor word, a hint, entering which you will be suggested the appropriate message for quick sending.
You can create an unlimited number of such messages.
How to use Fast Replies?
To create a quick reply template:
1. Go to your Inflact Cabinet and find your Direct Messenger;
2. Click any chat and find a Message icon at the very bottom of the window:
3. A new window will appear. Click New Quick Reply, write a message, and think up a shortcut for it. Click Save:
4. Make up as many messages as you need;
5. Next time you need to send a fast reply, just write the shortcut. A relevant message will appear:
6. Click on it, modify if needed, and Send.
How will it benefit you?
‘Instant message replies’ is a great possibility for any business. Except for great time saving and convenience, this feature allows:
- improving customer experience;
- increasing the speed of customer service;
- boosting sales;
- bringing up customers’ satisfaction and loyalty.
If you face any difficulties or have any questions, feel absolutely free to contact our Support Girls!