Frequently Asked Questions (FAQ)

Support

You probably want to be sure, that you can be provided with any necessary information according to the services that you are using. Our support team is very friendly and are ready to help you, and regardless of your query. In a worst case scenario you’ll be provided with feedback, which will guarantee that your request is being processed (is in progress)

But on other websites you can’t even find this lifebuoy? Not in this case! Here is the simple guideline which can help you process this task quickly and easily. So, dear, take up hot tea and some cookies and let me explain you how to contact us.

Online Chat

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When We Are Online?

NEW YORK

Mon – Fri: 03:00 a.m. – 12:00 p.m.

Sat – Sun: Email Support

(respond during business hours)

SAN FRANCISCO

Mon – Fri: 00:00 a.m. – 09:00 a.m.

Sat – Sun: Email Support

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MILAN

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Sat – Sun: Email support

(respond during business hours)

Frequently Asked Questions (FAQ)

We understand, that it's difficult to fully understand all the functional scope of our service. Here we collected the answers to all the frequently asked questions. Just open and discover. Most answers have special images and screenshots for better explaination. Deep research in our knowledge base will put "i" on the top of all the hard points.

FAQ

Terms Of Payment

I paid only for one month but you’ve taken money for the next month also, why?

During your first payment, you have been subscribed to auto rebilling on a monthly basis. In order to avoid it you have to cancel your subscription before your paid period will expire.

How to make a payment?

Go to Profile → My Plan → Choose the module you need to pay for.
You can choose a period of promotion time that mostly suits you: 1 month or 1 year. Please note that the wider period you choose, the bigger discount you get.
Click on Select Payment Method.

You’ll be redirected to the fill-in information page, where you’ll have to enter your payment data.
After making the payment, you’ll be redirected to the Inflact page saying that your membership has been successfully confirmed and your module is active now.
You can check your payment history in the “Payments” section.

*By clicking the "Confirm Membership" button below, you agree that your membership will begin right away, and that you will not be able to withdraw from the contract and receive a refund.

How to cancel a subscription?

We offer two ways to unsubscribe:

Go to your Inflact dashboard;
Click on the gear icon in the upper right corner of the screen;
Choose the menu item My plan;
Click on Unsubscribe;
Confirm the cancellation.

Go to the Profile;
Select the menu item My plan;
Click on the Manage Plan button;

Scroll down and click on Unsubscribe.

Confirm the cancellation.

You've canceled the subscription.

After canceling subscription, you will receive an email confirming that your subscription has been cancelled.

If you cancel your subscription, your days of use are not deleted. If you cancel your subscription, the automatic payment will also be canceled

How can you check if your subscription is canceled?

The cancellation icon at the bottom of the subscription page disappears along with the subscription expiration date when you cancel the subscription.

What's the difference between Research and Pro subscriptions?

The Research pack is designed for content strategy and competitor analysis. It gives you access to tools like the Profile Analyzer, Influencer Search, Downloader, and Viewer & Tracker- all for a budget-friendly price of just $22.00/month.

The Pro subscription is a full-scale marketing toolkit. It includes everything from Research and the Hashtag Generator. For $79.00/month, you get the complete set of tools to run your Instagram marketing on autopilot.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time. If you upgrade or add a new tool, the system will recalculate the cost of your remaining paid days and apply them to the new subscription, so you won't lose any value for the time you've already paid for . To make changes, simply go to your Profile → My Plan and update your selection.

Can I cancel my subscription anytime?

Absolutely. You can cancel the automatic renewal of your subscription at any time from your dashboard. To do this, go to Settings → My Plan and click Unsubscribe . Your subscription will remain active until the end of your current billing period, so you won't lose access to the service you've already paid for.

Can I use only one specific tool, or do I have to buy a full pack?

Yes, we offer a flexible pricing system. You are not locked into a single, all-in-one pack. You can choose a pre-made pack like Research or Pro, or you can build a custom plan by selecting only the specific modules you need. This ensures you only pay for the features you actually use.

Do you have a free trial?

We offer a 7-day trial for $3 for the Research and Pro packages. During this trial, you will have access to the core features of the selected package:

Research Package: Includes features like Viewer & Tracker, Downloader, Influencers Search and Profile Analyzer.

Pro Package: Includes all the features of the Research package plus additional tools, like Hashtag Generator.

If you select the Custom package, you will be immediately charged the full price of the customized tool set you choose.

Profile Settings

What can you change in settings?

In the Profile section you can edit your personal data, email preferences, time zone settings, language, billing information, currency, and payment credentials, as well as manage your subscriptions.

How to verify email?

Right after the registration in Inflact you will receive a confirmation email. In order to verify it you have to follow the link we’ve sent to you.

If you didn’t receive a confirmation email automatically, you can press the “Resend email” button in the Profile tab.

How to verify email?

How to change password or email?

Open Settings→ Profile. You can change your password or email in the Personal Data menu item.

Just enter the new email or password and click on the “Save Data” button. Note that you have to enter the old password in order to save the changes.

How to unsubscribe from email notifications?

Go to your Profile page. In the lower right corner you can find “Notifications.” Choose what kind of notifications you want to receive by mail or just disable all of them.

Also, on this page, you can choose your time zone and set the account currency.

Hashtag Generator

How does the hashtag generator work?

Embrace the power of our new AI algorithm — generate hashtags for social media automatically. Inflact Hashtag Generator provides you with relevant hashtags through analyzing your photo, keywords, or link

How it works

Just enter a keyword or link or upload your photo and Inflact will generate the relevant hashtags for it.

Now you can choose the best hashtags from the Frequent, Average, and Rare columns by clicking them and copying all the selected ones to add them to your photos.

Scroll down to see the related organic hashtags – these semantically close hashtags are suggested by Instagram based on their usage together with your inquiry.

General Recommendations

Safety tips (to avoid Instagram blocking)

Don’t run several promotion bots simultaneously.
In your Instagram account settings, add and verify your current email and phone number.
We recommend that your account is over 14 days old.

How to choose Targets for Promotion?

If you have a certain niche
Let’s imagine that you promote make up in your account. Then the best target accounts will be make up stores and other beauty bloggers. You will interact with their followers automatically and they will follow you back if interested. Try to choose those who have about 10k followers and more in order to make your promotion more resultative.

What concerns hashtags - you can use our hashtag generator and find the best ones that will suit you. For example:
#beauty #lipstick #eyeshadow #makeup #makeupideas #makeupaddict #makeuplover

In location section you can mention popular make up stores and your country/city if you plan to sell the items.

Moreover as women are more interested in make up you can choose a gender filter in order to interact only with female accounts.
If you don’t have a certain niche

If you plan to promote a personal account that don’t sell anything and is not related to any niche you can try to promote with accounts of celebrities you like.

If you travel a lot or have pets, photos of which you post quite often, or you’re addicted to sport - use our hashtag generator in order to find best hashtags for you and interact with users with same interests.

As for the location you can choose the places you like most, your country/city or country/city you plan to visit or already have been to.

For both of cases don’t forget to check the statistics and change your targets in accordance with its efficiency. You can find more info about it in Promo Module -> Statistics.

Examples of Promotion Campaigns

Let’s imagine that you live in New York and your account is related to sport equipment niche. The first place where you can start looking for competitors is Google.

Go to the website and find their Instagram account

Copy its username and add it to your usernames in Inflact. You can find about 5 big competitors like this.

The second way is to look for competitors in Instagram. Just enter “sport equipment” in search and choose the accounts with big number of followers, then add their usernames to your usernames in Inflact. For better conversion you can choose those from your region.

The third way is to use related hashtags. Open our hashtag generator and enter “sport equipment” there

Choose the ones you like most or those that have more mentions in Instagram.

Don’t forget to check the statistics and change your targets in accordance with its efficiency. You can find more info about it in Promo Module -> Statistics.

Significant benefits

Effective

Time is precious and we know that. Inflact is the most efficient Instagram automation available.

Simple

Don't bother with dozens of complicated settings, let us do the hard work. Starting a campaign takes only a couple of clicks.

Secure

We care about our customers and are not going to share any of your personal data with third parties.

Trusted

We are already trusted by more than 15 000 clients. Check our social networks to see the feedback from them!

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